Team, Systems & Leadership

Most of what feels like a staffing problem is a systems problem wearing a staffing costume. The team is not the issue; the absence of a defined way of doing things is. When the way is written down, trained and measured, ordinary people run an extraordinary practice, and the owner gets to leave the building.

These articles cover the leadership side of ownership: roles, checklists, huddles that earn their fifteen minutes, bonus plans that pay for themselves, the office manager, and the shift from clinician who owns a practice to owner who happens to be a clinician.