Legal
Refund Policy
What happens if you buy something and it is not right for you.
Last updated 2026-09-04
Self-paced courses
A self-paced course can be refunded within 30 days of purchase. There is no condition attached to how much of it you have watched.
Thirty days is long enough to actually work through the material and put some of it into the practice. If you do that and it was not worth what you paid, I would rather return your money than have you feel stuck with it.
Ask, and the refund goes to the card you paid with. It usually lands within five to ten business days, depending on your bank.
Coaching
Coaching is refundable for any sessions not yet delivered. Sessions already held are not refundable, because the time was reserved for you and the work was done.
Cancel or reschedule a session at least 24 hours ahead and it does not count as delivered. Inside 24 hours, or a no-show, it does.
Group programmes and waitlists
Joining a waitlist is free and commits you to nothing. Group programmes with a defined cohort start date are refundable up to the start date; after a cohort begins, the seat is filled and the material released, so refunds move to the coaching rule above.
Partnerships and acquisitions
These are not products and this policy does not apply to them. They are governed by the written agreement signed for the specific deal.
How to ask
Email support@ryansmithdds.com from the address you bought with, say what you bought and when, and say what went wrong. You do not have to justify yourself at length, but if something was genuinely bad I would like to know, because that is how it gets fixed.
Requests are answered within five business days.
Chargebacks
If something is wrong, email me first. A refund is faster than a chargeback in essentially every case, and I would rather sort it out directly than have a bank do it for us.
Free material
The articles, the newsletter and the calculators are free. There is nothing to refund, and nothing to cancel beyond an unsubscribe link.
How to reach me
Questions about a refund, or about information you have shared, go to support@ryansmithdds.com. I read that address myself.